FAQ
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To start using ITBFX, you need to enter your basic information through the “Sign Up” page on the broker’s official website, located at the top of the site. This includes your first and last name, email address, and mobile phone number to create your user account.
Step 1: Go to the ITBFX website and click the Sign Up button.

Step 2: Enter your first and last name.

Step 3: Enter your email address and mobile phone number (without the leading 0).

Step 4: Check your email inbox and wait to receive the verification code, then enter the code. If necessary, also check your spam folder.

Step 5: Choose and enter your desired password.

Step 6: Click Complete Registration — congratulations! Your registration is complete.
For verification with ITBFX, you must provide one identification document, such as a national ID card, birth certificate, or passport, to confirm your identity and gain full access to the broker’s services. Please note that the submitted document must be valid for at least the next six months.
Step 1: Enter the requested information according to the instructions shown in the image and click Confirm.

The verification process at ITBFX is carried out automatically using Artificial Intelligence (AI) technology. In most cases, user information is reviewed and approved in less than 30 seconds, and the account is activated as quickly as possible.
Yes, users can start trading on ITBFX after registration without completing verification. However, identity verification is mandatory for withdrawal requests, and withdrawals will not be possible until your identity has been verified.
The verification process involves uploading identification documents (such as a national ID card or passport) in the verification section of the user panel. The AI-based smart system reviews the information in less than 30 seconds and announces the result.
Step 1: Log in to your user panel, go to the Settings section, and select Identity Verification.

In the user panel, select Settings, then choose Security & Password. Next, enter your email and new password, and wait for the confirmation email.
According to the identity verification process and KYC regulations, personal information cannot be edited once verified, except in special cases and with coordination from the support team.
No. In accordance with anti-money laundering (AML) regulations and security standards, you may only create an account using your own identity information. Creating an account with someone else’s information is not permitted.
ITBFX offers trading through the MetaTrader 5 (MT5) platform. Users can access MetaTrader 5 on mobile devices, Windows, or via the web version.
Yes. Various versions of MT5, including the mobile version for Android and iOS, are available, allowing users to trade directly from their mobile devices.
Different versions of MT5 vary in terms of user interface and ease of access, but the trading engine is the same across all versions. All versions provide features such as charting, order placement, and trade management.
"You can download the MetaTrader platform directly from the ITBFX website by visiting the “Trading Platforms” section, or by logging into your user panel and selecting MetaTrader Download from the Services tab.
In addition, the official MetaTrader versions for Windows, macOS, Android, and iOS are available through the MetaQuotes website, as well as the Google Play Store and Apple App Store."
Download from Website
Step 1. Visit the ITBFX website, then go to the Trading section and select Trading Platforms.

Step 2: Choose the version you want to download based on your needs.

Download from User Panel
Step 1: Log in to your user panel, then go to the Services section and select Download MetaTrader 5.

Step 2: Choose the version you want to download based on your needs.

ITBFX offers five types of trading accounts: Nano, Standard, ECN, Crypto, and Stocks, each designed to meet the different needs of traders.
The different ITBFX accounts vary in terms of symbols, minimum order size, minimum deposit, swap, spread, commission, and order conditions, allowing users to choose the account that best fits their experience level and capital.

A demo account allows users to trade with virtual money in a real market environment without any financial risk, helping them improve their trading skills. For each live account offered by ITBFX, a corresponding demo account is also available, enabling users to experience real trading conditions without making a deposit.
Leverage is a tool that allows traders to trade with a multiple of their actual capital. At ITBFX, the available leverage can be selected based on the account type and the options provided in the user panel.
Log in to your user panel, click on your live account, select Edit, and you can update your account information as well as change your trading account password.
Step 1: Log in to your user panel and click on the live account you want.

Step 2: Click Edit.

Step 3: Make any changes you need to the sections you want to update.




At ITBFX, deposits and withdrawals are made through methods that are directly available in the user panel and depend on the user’s geographical location. After logging into their account, users can view and select the active methods in the “Deposit & Withdrawal” section. These methods typically include cryptocurrency transfers and local currency exchange services. It is important to note that the available methods, processing times, and conditions may vary depending on the account type, user country, and broker policies, and the final details are always displayed in the user panel.
By logging into your user panel, you can make deposits and withdrawals according to the conditions specified for each method and section.
Step 1: Log in to your user panel and select either Deposit or Withdrawal based on your needs.

Step 2: If you selected Deposit, enter the requested information as shown in the image.

Step 3: Follow the instructions in the image according to the type of deposit you selected.



Step 4: To request a withdrawal, simply select your withdrawal type, then follow the instructions in the image and complete the required information.


The processing time for financial transactions varies depending on the method chosen, but withdrawals are typically processed within a maximum of one business day.
No, ITBFX does not charge any fees for deposits or withdrawals. Any fees incurred for transfers are charged by the banking network or the respective payment system.
Yes, ITBFX provides online support services to respond quickly to users’ questions and issues.



There are several ways to contact ITBFX support, including WhatsApp, phone calls, live chat, Telegram, and email, all of which are listed at the bottom of the website. You can also get in touch with us through the provided link.
To submit a ticket, users must first log in to their user panel and go to the “Support” or “Tickets” section to create a new request. In this section, users can select the subject, describe the issue, provide relevant details, and request a callback from the support team. After the ticket is submitted, it is reviewed by the support team, and the response is delivered through the same user panel.

The ITBFX support team is available 24/7, every day of the week, to answer users’ questions.
Support is provided in multiple languages, including Persian, English, Arabic, and others, allowing clients from different regions to communicate easily with the customer service team.
Trading in financial markets is highly risky, and you may lose all of your assets in these markets. It is essential to read the terms and conditions of use before making any transactions, and if necessary, learn trading practices from here.
You can log in to the website and visit the Terms and Conditions page to review all the related documents.
At ITBFX, trades with an open duration of less than 1 minute are not permitted. According to this broker’s trading rules, trades lasting under 1 minute are classified as prohibited transactions and may be subject to restrictions or profit rejection. Users are required to carefully review and comply with the rules related to trading styles before placing any trades.
The ITBFX affiliate program allows individuals or organizations to earn income by referring new traders to the broker through various partnership models. This collaboration can be carried out as an IB (Introducing Broker) or Referral, and the reward structure varies depending on the type of partnership.
To get your referral link, log in to your user panel and go to the “Invite Friends” section, where you can copy your personal referral link. Anyone who registers with the broker using this link will be counted as part of your network.
Step 1: Log in to your user panel and select the “Invite Friends” option.

Step 2: You can copy your personal referral link as shown in the image and invite your friends.

To obtain your IB (Introducing Broker) link, log in to your user panel and go to the “Transfer to IB Panel” section at the top. Enter the required information, and the broker will send you an email containing your personal IB link. Anyone who registers with the broker using this link will be considered part of your client network.
Step 1: Log in to your user panel, select “Transfer to IB Panel,” and enter the required information.

Step 2: Enter the required information and click the “Confirm” button.


Step 3: After approval , your personal IB link will be provided to you.

Step 4: Your request is under review, and you will be emailed the required information as soon as possible.

Individuals who have an active trading community, are active on social media, provide educational or analytical services, or are generally interested in introducing the broker to traders can participate in the ITBFX IB program.
In the IB program, the referrer earns up to $10 commission for each standard trading lot executed by their referrals. Commissions are paid monthly (on the 5th of each month) according to the Gregorian calendar.
Both the IB and Referral models are designed to introduce new traders to the broker, but they differ in how rewards are received. In the IB model, the referrer earns a commission based on the trading volume (lots) of their referrals, whereas in the Referral model, the reward is a one-time payment for each active trader.
You can invite friends and referrals using your personal IB or Referral link. This link is provided to the referrer, and any user who registers through it will be counted as part of their referal.
To receive the Referral reward, the referred user must open a real account, deposit at least $50, and open at least one trading position. Once these conditions are met, the Referral reward will be granted to the referrer.
Yes. Users can enhance their knowledge through the Academy section and educational materials available on the broker’s website, blog, and YouTube channel.
The trainings are designed for all trading levels, allowing beginners to professionals to benefit.
The educational section is accessible from the main menu of the website, and users can visit it at any time.
After opening an account with the broker, you will receive your account number, password, and server address. By entering this information in MetaTrader, you can log in to your trading account. Your account number and password will also be sent to you via email.

When you log in to MetaTrader 5, search for “International Trading Brachium Ltd” in the servers section.

Yes. You can create a demo account directly within the MetaTrader platform by selecting the “Demo Account” option.
When you log in to MetaTrader, select the (+) option in the Open Trades section to be directed to your user panel, where you can make deposits and withdrawals as explained above.

On the MT5 platform, after logging in to your trading account, you can open a new order by selecting the desired financial instrument and specifying the trade volume.
Step 1: Click on the chart, and a trade window will appear as shown in the image. Fill in the required information according to your trade.


To close a trade in MT5, simply go to the “Trade” section or the Open Trades window, click *Close*, and confirm.

The "Not Enough Money" error in MetaTrader means that your account’s *free margin* is insufficient to open a new trade. This is one of the most common trading errors and can occur for various reasons.
Main reasons for the "Not Enough Money" error:
- Insufficient free margin (Free Margin)
To open any trade, a certain amount of margin is required. If your account’s free margin is less than the required margin for the trade, MetaTrader will not allow the position to be opened.
- The selected trade volume (Lot) exceeds the allowed limit.
Selecting a trade volume larger than your account can support increases the required margin and triggers the "Not Enough Money" error.
- Open trades with high used margin.
If you have many active positions or your open trades are in loss, a large portion of your account’s margin will be used, preventing you from opening a new trade.
- Trading account leverage
Lower leverage means a higher required margin. This error is more common in accounts with lower leverage.
- Market volatility and spread changes
During periods of high volatility or increased spreads (such as during major news events), the required margin may temporarily rise, causing this error to appear.
- Account status (Close Only)
In some cases, the account may be set to “Close Only” status, which means you can only close existing trades and cannot open new positions.

The market is closed, or the account is in “Close Only” status. For more information, you can read about Forex sessions.
Follow the steps as shown in the image below:

Follow the steps as shown in the image below:

In the *History* section of MetaTrader, you can view your trading history. You can also check detailed statistics through the *Trading Stats* section in your user panel on our website.




Required margin is the amount of capital that is blocked in your account as a guarantee for opening a trade. The required margin depends on the trade volume (Lot), account leverage, and the trading instrument, and it is not a fixed amount.
Formula for calculating required margin:
Required Margin =
(Trade Volume × Contract Size) ÷ Leverage
Example
imagine:
EURUSD
Trade Volume: 1 standard lot
Contract Size: 100,000
Leverage: 1:100
in this case:
100,000 ÷ 100 = 1,000 USD
This means that to open this trade, you need at least $1,000 of free margin in your account.